17. Notifications
Owners, managers and admins.
MooTidy can send emails to your customers, your cleaners and your management team. Notifications shows what was sent and lets you choose which emails go out.
The emails MooTidy can send
| For | When | |
|---|---|---|
| Customers | Upcoming clean reminder | Before a scheduled clean (see timing below). |
| Customers | Invoice issued | When you issue an invoice, with the payment details. Always sent. |
| Customers | Overdue invoice reminders | 1, 7 and 14 days after an invoice becomes overdue, while it is unpaid. |
| Customers | Portal invitation | When you invite a customer to the portal. Always sent. |
| Portal users | Request received, Request approved, Request declined | When they make a request and when you decide on it. |
| Portal users | Reschedule request booking confirmation | When you select Mark applied and email customer on a reschedule request: confirms the date and time the clean is now booked for. Always sent. |
| Cleaners | Job assigned, Job unassigned, Assigned job cancelled, Assigned job rescheduled | When their work changes. |
| Cleaners | Regular work assigned | When Generate creates plan cleans assigned to them: one summary email per run, not one per clean. |
| Management | No-access alert, Job issue alert | When a cleaner reports no access or an issue. |
Emails never include key safe codes or other access details. Times in emails use the 12-hour clock on your business's time zone, for example "Friday, 22 January 2027 at 3:00 PM".
Settings
On the Settings tab, emails are grouped by who receives them (Customers, Cleaners, Management). Switch each one on or off. Invoice issued, Portal invitation and Reschedule request booking confirmation are marked Always sent and cannot be switched off.
For the upcoming clean reminder, choose when it is sent: The day before (24 hours), Two days before (48 hours) or Three days before (72 hours).
If MooTidy shows "Email notifications aren't switched on yet.", emails are being held rather than sent.
Activity
The Activity tab lists the emails for your business, newest first, with filters for status, notification type and dates. Statuses include Waiting to send, Sent, Delivered, Bounced, Marked as spam, Failed, Not sent (with the reason, for example turned off in your settings or no valid email address) and Blocked by email provider. A failed email can be retried with Retry.